100% Satisfaction is guaranteed !
If, within 30 days, you are, for any reason, dissatisfied with any purchase, we will gladly replace the product, exchange it for another product, or refund your purchase price, whichever you desire.
Please Call Us First Before Returning Anything and get a return authorization code.
Before you go to the trouble of sending the product back to us, please call our customer support department at 1.561.848.1717. We won’t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can. Our Expert Staff members are available from 9:00am to 5:00pm Eastern Time Monday through Friday, except for holidays. They will provide you with an authorization code that you need to write on the outside of the box you are returning the items in. If you prefer, you can e-mail your questions or concerns to email@example.com
Is Something Missing, Damaged, Or Defective?
If something is damaged, please save the box and all packing materials and call us immediately.
Please inspect your order as soon as it arrives. In the rare instance we do not have an item in stock, it will be indicated on the invoice (under the B/O column) and shipped as soon as possible with no additional shipping charge. If something is missing, damaged, or defective, please call our Expert Customer Support Department at 1.561.848.1717 Mon-Fri 9:00am-5:00pm Eastern Time. We will take care of the problem at our expense with the least possible inconvenience for you.
Is There Something You Want To Return Or Exchange?
If the item was shipped from The Ecology Works, return authorization is not required for an exchange or refund. Before you to go the trouble of sending the product back to us, please call our customer support department at 1.561.848.1717.
We never charge a restocking fee for any item. However, shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment. Refunds will be issued to the same credit card that was used to purchase the item(s) returned. No checks will be mailed. The Customer is responsible for the shipping costs associated with returns or exchanges.
To return your product, you please mail your product to: The Ecology Works 3755 Fiscal Ct. Suite B. West Palm Beach, FL 33404
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.